HR SERVICE DELIVERY

Requirements & business testing

Structuring HR case management for accountable delivery

Workflow requirements and business testing, with AI decision-support controls defined separately.

01 / BUSINESS CHALLENGE

The problem to solve.

HR case processes need clear service requirements, consistent workflows and accountable handling of evidence and decisions.

02 / MY CONTRIBUTION

Business requirements, solution design and UAT.

  • Led Case Management requirements and business testing for the K2 workflow initiative.
  • Developed process maps, HR service catalogues, service-level agreements, business requirements documents and gap analyses across HR delivery work.
  • Completed business solution designs for AI-supported summaries, evidence checks and decision support.
  • Defined role-based access, audit logging and accountable human decision requirements for the AI concepts.
03 / RESULT & DELIVERY STATUS

What the work produced.

Progressed requirements and business testing for the workflow initiative, with a separate set of AI-assisted business solution designs.

More of the work.

All project stories
ENTERPRISE TRANSFORMATIONDelivered

OneERP transformation

Connecting HR requirements, data, testing and adoption through the move to SAP SuccessFactors and S/4HANA.

Human Capital business-side transformation lead
Read project story

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